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app_CRM/src/locale/lanres/entities/incident/incident_en_US.ts
浏览文件 @ dabf70f4
......@@ -168,6 +168,7 @@ export default {
customerid: "客户",
customername: "客户",
customertype: "客户类型",
description: "说明",
productid: "产品",
incidentid: "案例",
subjectid: "主题",
......
app_CRM/src/locale/lanres/entities/incident/incident_zh_CN.ts
浏览文件 @ dabf70f4
......@@ -167,6 +167,7 @@ export default {
customerid: "客户",
customername: "客户",
customertype: "客户类型",
description: "说明",
productid: "产品",
incidentid: "案例",
subjectid: "主题",
......
app_CRM/src/widgets/incident/by-parent-key-form/by-parent-key-form-base.tsx
浏览文件 @ dabf70f4
......@@ -82,6 +82,7 @@ export class ByParentKeyEditFormBase extends EditFormControlBase {
customerid: null,
customername: null,
customertype: null,
description: null,
productid: null,
incidentid: null,
subjectid: null,
......@@ -157,6 +158,8 @@ export class ByParentKeyEditFormBase extends EditFormControlBase {
customertype: new FormItemModel({ caption: '客户类型', detailType: 'FORMITEM', name: 'customertype', visible: true, isShowCaption: true, form: this, showMoreMode: 0, disabled: false, enableCond: 3 }),
description: new FormItemModel({ caption: '说明', detailType: 'FORMITEM', name: 'description', visible: true, isShowCaption: true, form: this, showMoreMode: 0, disabled: false, enableCond: 3 }),
productid: new FormItemModel({ caption: '产品', detailType: 'FORMITEM', name: 'productid', visible: true, isShowCaption: true, form: this, showMoreMode: 0, disabled: false, enableCond: 3 }),
incidentid: new FormItemModel({ caption: '案例', detailType: 'FORMITEM', name: 'incidentid', visible: true, isShowCaption: true, form: this, showMoreMode: 0, disabled: false, enableCond: 3 }),
......
app_CRM/src/widgets/incident/by-parent-key-form/by-parent-key-form-model.ts
浏览文件 @ dabf70f4
......@@ -95,6 +95,11 @@ export default class ByParentKeyModel {
prop: 'customertype',
dataType: 'TEXT',
},
{
name: 'description',
prop: 'description',
dataType: 'TEXT',
},
{
name: 'productid',
prop: 'productid',
......
app_CRM/src/widgets/incident/by-parent-key-form/by-parent-key-form.html
浏览文件 @ dabf70f4
......@@ -147,6 +147,13 @@
<input-box v-model="data.customertype" @enter="onEnter($event)" unit="" :disabled="detailsModel.customertype.disabled" type='text' style=""></input-box>
</app-form-item>
</i-col>
<i-col v-show="detailsModel.description.visible" :style="{}" :lg="{ span: 24, offset: 0 }">
<app-form-item name='description' :itemRules="this.rules.description" class='' :caption="$t('entities.incident.byparentkey_form.details.description')" uiStyle="DEFAULT" :labelWidth="130" :isShowCaption="true" :error="detailsModel.description.error" :isEmptyCaption="false" labelPos="LEFT">
</app-form-item>
</i-col>
</row>
......
businesscentral-core/src/main/resources/liquibase/h2_table.xml
浏览文件 @ dabf70f4
......@@ -4769,7 +4769,7 @@
<!--输出实体[INCIDENT]数据结构 -->
<changeSet author="a_LAB01_e85d8801c" id="tab-incident-98-59">
<changeSet author="a_LAB01_e85d8801c" id="tab-incident-99-59">
<createTable tableName="INCIDENT">
<column name="LASTONHOLDTIME" remarks="" type="DATETIME">
</column>
......@@ -11357,43 +11357,43 @@
<addForeignKeyConstraint baseColumnNames="RESOURCESPECID" baseTableName="SERVICE" constraintName="DER1N_SERVICE__RESOURCESPEC__R" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="RESOURCESPECID" referencedTableName="RESOURCESPEC" validate="true"/>
</changeSet>
<!--输出实体[INCIDENT]外键关系 -->
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-260">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-260">
<addForeignKeyConstraint baseColumnNames="PRIMARYCONTACTID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__CONTACT__PRIMA" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="CONTACTID" referencedTableName="CONTACT" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-261">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-261">
<addForeignKeyConstraint baseColumnNames="RESPONSIBLECONTACTID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__CONTACT__RESPO" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="CONTACTID" referencedTableName="CONTACT" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-262">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-262">
<addForeignKeyConstraint baseColumnNames="CONTRACTDETAILID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__CONTRACTDETAIL" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="CONTRACTDETAILID" referencedTableName="CONTRACTDETAIL" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-263">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-263">
<addForeignKeyConstraint baseColumnNames="CONTRACTID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__CONTRACT__CONT" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="CONTRACTID" referencedTableName="CONTRACT" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-264">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-264">
<addForeignKeyConstraint baseColumnNames="ENTITLEMENTID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__ENTITLEMENT__E" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="ENTITLEMENTID" referencedTableName="ENTITLEMENT" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-265">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-265">
<addForeignKeyConstraint baseColumnNames="EXISTINGCASE" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__INCIDENT__EXIS" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="INCIDENTID" referencedTableName="INCIDENT" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-266">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-266">
<addForeignKeyConstraint baseColumnNames="MASTERID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__INCIDENT__MAST" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="INCIDENTID" referencedTableName="INCIDENT" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-267">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-267">
<addForeignKeyConstraint baseColumnNames="PARENTCASEID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__INCIDENT__PARE" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="INCIDENTID" referencedTableName="INCIDENT" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-268">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-268">
<addForeignKeyConstraint baseColumnNames="PRODUCTID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__PRODUCT__PRODU" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="PRODUCTID" referencedTableName="PRODUCT" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-269">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-269">
<addForeignKeyConstraint baseColumnNames="FIRSTRESPONSEBYKPIID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__SLAKPIINSTANCE" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="SLAKPIINSTANCEID" referencedTableName="SLAKPIINSTANCE" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-271">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-271">
<addForeignKeyConstraint baseColumnNames="SLAID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__SLA__SLAID" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="SLAID" referencedTableName="SLA" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-272">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-272">
<addForeignKeyConstraint baseColumnNames="SUBJECTID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__SUBJECT__SUBJE" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="SUBJECTID" referencedTableName="SUBJECT" validate="true"/>
</changeSet>
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-98-273">
<changeSet author="a_LAB01_e85d8801c" id="fk-incident-99-273">
<addForeignKeyConstraint baseColumnNames="TRANSACTIONCURRENCYID" baseTableName="INCIDENT" constraintName="DER1N_INCIDENT__TRANSACTIONCUR" deferrable="false" initiallyDeferred="false" onDelete="RESTRICT" onUpdate="RESTRICT" referencedColumnNames="TRANSACTIONCURRENCYID" referencedTableName="TRANSACTIONCURRENCY" validate="true"/>
</changeSet>
<!--输出实体[INCIDENTCUSTOMER]外键关系 -->
......
businesscentral-core/src/main/resources/mapper/service/incident/IncidentMapper.xml
浏览文件 @ dabf70f4
......@@ -187,6 +187,17 @@
<![CDATA[ SELECT t1.`ACCOUNTNAME`, t1.`ACTIVITIESCOMPLETE`, t1.`ACTUALSERVICEUNITS`, t1.`BILLEDSERVICEUNITS`, t1.`BLOCKEDPROFILE`, t1.`CASEORIGINCODE`, t1.`CASETYPECODE`, t1.`CHECKEMAIL`, t1.`CONTACTNAME`, t1.`CONTRACTDETAILID`, t1.`CONTRACTDETAILNAME`, t1.`CONTRACTID`, t1.`CONTRACTNAME`, t1.`CONTRACTSERVICELEVELCODE`, t1.`CREATEDATE`, t1.`CREATEMAN`, t1.`CUSTOMERCONTACTED`, t1.`CUSTOMERID`, t1.`CUSTOMERNAME`, t1.`CUSTOMERSATISFACTIONCODE`, t1.`CUSTOMERTYPE`, t1.`DECREMENTENTITLEMENTTERM`, t1.`DECREMENTING`, t1.`DESCRIPTION`, t1.`EMAILADDRESS`, t1.`ENTITLEMENTID`, t1.`ENTITLEMENTNAME`, t1.`ENTITYIMAGE`, t1.`ENTITYIMAGEID`, t1.`ENTITYIMAGE_TIMESTAMP`, t1.`ENTITYIMAGE_URL`, t1.`ESCALATED`, t1.`ESCALATEDON`, t1.`EXCHANGERATE`, t1.`EXISTINGCASE`, t1.`EXISTINGCASENAME`, t1.`FIRSTRESPONSEBYKPIID`, t1.`FIRSTRESPONSEBYKPINAME`, t1.`FIRSTRESPONSESENT`, t1.`FIRSTRESPONSESLASTATUS`, t1.`FOLLOWUPBY`, t1.`FOLLOWUPTASKCREATED`, t1.`IMPORTSEQUENCENUMBER`, t1.`INCIDENTID`, t1.`INCIDENTSTAGECODE`, t1.`INFLUENCESCORE`, t1.`KBARTICLEID`, t1.`LASTONHOLDTIME`, t1.`MASTERID`, t1.`MASTERNAME`, t1.`MERGED`, t1.`MESSAGETYPECODE`, t1.`NUMBEROFCHILDINCIDENTS`, t1.`ONHOLDTIME`, t1.`OVERRIDDENCREATEDON`, t1.`OWNERID`, t1.`OWNERNAME`, t1.`OWNERTYPE`, t1.`PARENTCASEID`, t1.`PARENTCASENAME`, t1.`PRIMARYCONTACTID`, t1.`PRIMARYCONTACTNAME`, t1.`PRIORITYCODE`, t1.`PROCESSID`, t1.`PRODUCTID`, t1.`PRODUCTNAME`, t1.`PRODUCTSERIALNUMBER`, t1.`RESOLVEBY`, t1.`RESOLVEBYKPIID`, t1.`RESOLVEBYKPINAME`, t1.`RESOLVEBYSLASTATUS`, t1.`RESPONSEBY`, t1.`RESPONSIBLECONTACTID`, t1.`RESPONSIBLECONTACTNAME`, t1.`ROUTECASE`, t1.`SENTIMENTVALUE`, t1.`SERVICESTAGE`, t1.`SEVERITYCODE`, t1.`SLAID`, t1.`SLANAME`, t1.`SOCIALPROFILEID`, t1.`STAGEID`, t1.`STATECODE`, t1.`STATUSCODE`, t1.`SUBJECTID`, t1.`SUBJECTNAME`, t1.`TICKETNUMBER`, t1.`TIMEZONERULEVERSIONNUMBER`, t1.`TITLE`, t1.`TRANSACTIONCURRENCYID`, t1.`TRANSACTIONCURRENCYNAME`, t1.`TRAVERSEDPATH`, t1.`UPDATEDATE`, t1.`UPDATEMAN`, t1.`UTCCONVERSIONTIMEZONECODE`, t1.`VERSIONNUMBER` FROM `INCIDENT` t1
]]>
</sql>
<!--数据查询[Effective]-->
<sql id="Effective" databaseId="mysql">
<![CDATA[ SELECT t1.`ACCOUNTNAME`, t1.`ACTIVITIESCOMPLETE`, t1.`ACTUALSERVICEUNITS`, t1.`BILLEDSERVICEUNITS`, t1.`BLOCKEDPROFILE`, t1.`CASEORIGINCODE`, t1.`CASETYPECODE`, t1.`CHECKEMAIL`, t1.`CONTACTNAME`, t1.`CONTRACTDETAILID`, t1.`CONTRACTDETAILNAME`, t1.`CONTRACTID`, t1.`CONTRACTNAME`, t1.`CONTRACTSERVICELEVELCODE`, t1.`CREATEDATE`, t1.`CREATEMAN`, t1.`CUSTOMERCONTACTED`, t1.`CUSTOMERID`, t1.`CUSTOMERNAME`, t1.`CUSTOMERSATISFACTIONCODE`, t1.`CUSTOMERTYPE`, t1.`DECREMENTENTITLEMENTTERM`, t1.`DECREMENTING`, t1.`DESCRIPTION`, t1.`EMAILADDRESS`, t1.`ENTITLEMENTID`, t1.`ENTITLEMENTNAME`, t1.`ENTITYIMAGE`, t1.`ENTITYIMAGEID`, t1.`ENTITYIMAGE_TIMESTAMP`, t1.`ENTITYIMAGE_URL`, t1.`ESCALATED`, t1.`ESCALATEDON`, t1.`EXCHANGERATE`, t1.`EXISTINGCASE`, t1.`EXISTINGCASENAME`, t1.`FIRSTRESPONSEBYKPIID`, t1.`FIRSTRESPONSEBYKPINAME`, t1.`FIRSTRESPONSESENT`, t1.`FIRSTRESPONSESLASTATUS`, t1.`FOLLOWUPBY`, t1.`FOLLOWUPTASKCREATED`, t1.`IMPORTSEQUENCENUMBER`, t1.`INCIDENTID`, t1.`INCIDENTSTAGECODE`, t1.`INFLUENCESCORE`, t1.`KBARTICLEID`, t1.`LASTONHOLDTIME`, t1.`MASTERID`, t1.`MASTERNAME`, t1.`MERGED`, t1.`MESSAGETYPECODE`, t1.`NUMBEROFCHILDINCIDENTS`, t1.`ONHOLDTIME`, t1.`OVERRIDDENCREATEDON`, t1.`OWNERID`, t1.`OWNERNAME`, t1.`OWNERTYPE`, t1.`PARENTCASEID`, t1.`PARENTCASENAME`, t1.`PRIMARYCONTACTID`, t1.`PRIMARYCONTACTNAME`, t1.`PRIORITYCODE`, t1.`PROCESSID`, t1.`PRODUCTID`, t1.`PRODUCTNAME`, t1.`PRODUCTSERIALNUMBER`, t1.`RESOLVEBY`, t1.`RESOLVEBYKPIID`, t1.`RESOLVEBYKPINAME`, t1.`RESOLVEBYSLASTATUS`, t1.`RESPONSEBY`, t1.`RESPONSIBLECONTACTID`, t1.`RESPONSIBLECONTACTNAME`, t1.`ROUTECASE`, t1.`SENTIMENTVALUE`, t1.`SERVICESTAGE`, t1.`SEVERITYCODE`, t1.`SLAID`, t1.`SLANAME`, t1.`SOCIALPROFILEID`, t1.`STAGEID`, t1.`STATECODE`, t1.`STATUSCODE`, t1.`SUBJECTID`, t1.`SUBJECTNAME`, t1.`TICKETNUMBER`, t1.`TIMEZONERULEVERSIONNUMBER`, t1.`TITLE`, t1.`TRANSACTIONCURRENCYID`, t1.`TRANSACTIONCURRENCYNAME`, t1.`TRAVERSEDPATH`, t1.`UPDATEDATE`, t1.`UPDATEMAN`, t1.`UTCCONVERSIONTIMEZONECODE`, t1.`VERSIONNUMBER` FROM `INCIDENT` t1
WHERE ( t1.`STATECODE` = 0 )
]]>
</sql>
<!--数据查询[Resolved]-->
<sql id="Resolved" databaseId="mysql">
<![CDATA[ SELECT t1.`ACCOUNTNAME`, t1.`ACTIVITIESCOMPLETE`, t1.`ACTUALSERVICEUNITS`, t1.`BILLEDSERVICEUNITS`, t1.`BLOCKEDPROFILE`, t1.`CASEORIGINCODE`, t1.`CASETYPECODE`, t1.`CHECKEMAIL`, t1.`CONTACTNAME`, t1.`CONTRACTDETAILID`, t1.`CONTRACTDETAILNAME`, t1.`CONTRACTID`, t1.`CONTRACTNAME`, t1.`CONTRACTSERVICELEVELCODE`, t1.`CREATEDATE`, t1.`CREATEMAN`, t1.`CUSTOMERCONTACTED`, t1.`CUSTOMERID`, t1.`CUSTOMERNAME`, t1.`CUSTOMERSATISFACTIONCODE`, t1.`CUSTOMERTYPE`, t1.`DECREMENTENTITLEMENTTERM`, t1.`DECREMENTING`, t1.`DESCRIPTION`, t1.`EMAILADDRESS`, t1.`ENTITLEMENTID`, t1.`ENTITLEMENTNAME`, t1.`ENTITYIMAGE`, t1.`ENTITYIMAGEID`, t1.`ENTITYIMAGE_TIMESTAMP`, t1.`ENTITYIMAGE_URL`, t1.`ESCALATED`, t1.`ESCALATEDON`, t1.`EXCHANGERATE`, t1.`EXISTINGCASE`, t1.`EXISTINGCASENAME`, t1.`FIRSTRESPONSEBYKPIID`, t1.`FIRSTRESPONSEBYKPINAME`, t1.`FIRSTRESPONSESENT`, t1.`FIRSTRESPONSESLASTATUS`, t1.`FOLLOWUPBY`, t1.`FOLLOWUPTASKCREATED`, t1.`IMPORTSEQUENCENUMBER`, t1.`INCIDENTID`, t1.`INCIDENTSTAGECODE`, t1.`INFLUENCESCORE`, t1.`KBARTICLEID`, t1.`LASTONHOLDTIME`, t1.`MASTERID`, t1.`MASTERNAME`, t1.`MERGED`, t1.`MESSAGETYPECODE`, t1.`NUMBEROFCHILDINCIDENTS`, t1.`ONHOLDTIME`, t1.`OVERRIDDENCREATEDON`, t1.`OWNERID`, t1.`OWNERNAME`, t1.`OWNERTYPE`, t1.`PARENTCASEID`, t1.`PARENTCASENAME`, t1.`PRIMARYCONTACTID`, t1.`PRIMARYCONTACTNAME`, t1.`PRIORITYCODE`, t1.`PROCESSID`, t1.`PRODUCTID`, t1.`PRODUCTNAME`, t1.`PRODUCTSERIALNUMBER`, t1.`RESOLVEBY`, t1.`RESOLVEBYKPIID`, t1.`RESOLVEBYKPINAME`, t1.`RESOLVEBYSLASTATUS`, t1.`RESPONSEBY`, t1.`RESPONSIBLECONTACTID`, t1.`RESPONSIBLECONTACTNAME`, t1.`ROUTECASE`, t1.`SENTIMENTVALUE`, t1.`SERVICESTAGE`, t1.`SEVERITYCODE`, t1.`SLAID`, t1.`SLANAME`, t1.`SOCIALPROFILEID`, t1.`STAGEID`, t1.`STATECODE`, t1.`STATUSCODE`, t1.`SUBJECTID`, t1.`SUBJECTNAME`, t1.`TICKETNUMBER`, t1.`TIMEZONERULEVERSIONNUMBER`, t1.`TITLE`, t1.`TRANSACTIONCURRENCYID`, t1.`TRANSACTIONCURRENCYNAME`, t1.`TRAVERSEDPATH`, t1.`UPDATEDATE`, t1.`UPDATEMAN`, t1.`UTCCONVERSIONTIMEZONECODE`, t1.`VERSIONNUMBER` FROM `INCIDENT` t1
]]>
</sql>
<!--数据查询[View]-->
<sql id="View" databaseId="mysql">
<![CDATA[ SELECT t1.`ACCOUNTNAME`, t1.`ACTIVITIESCOMPLETE`, t1.`ACTUALSERVICEUNITS`, t1.`BILLEDSERVICEUNITS`, t1.`BLOCKEDPROFILE`, t1.`CASEORIGINCODE`, t1.`CASETYPECODE`, t1.`CHECKEMAIL`, t1.`CONTACTNAME`, t1.`CONTRACTDETAILID`, t1.`CONTRACTDETAILNAME`, t1.`CONTRACTID`, t1.`CONTRACTNAME`, t1.`CONTRACTSERVICELEVELCODE`, t1.`CREATEDATE`, t1.`CREATEMAN`, t1.`CUSTOMERCONTACTED`, t1.`CUSTOMERID`, t1.`CUSTOMERNAME`, t1.`CUSTOMERSATISFACTIONCODE`, t1.`CUSTOMERTYPE`, t1.`DECREMENTENTITLEMENTTERM`, t1.`DECREMENTING`, t1.`DESCRIPTION`, t1.`EMAILADDRESS`, t1.`ENTITLEMENTID`, t1.`ENTITLEMENTNAME`, t1.`ENTITYIMAGE`, t1.`ENTITYIMAGEID`, t1.`ENTITYIMAGE_TIMESTAMP`, t1.`ENTITYIMAGE_URL`, t1.`ESCALATED`, t1.`ESCALATEDON`, t1.`EXCHANGERATE`, t1.`EXISTINGCASE`, t1.`EXISTINGCASENAME`, t1.`FIRSTRESPONSEBYKPIID`, t1.`FIRSTRESPONSEBYKPINAME`, t1.`FIRSTRESPONSESENT`, t1.`FIRSTRESPONSESLASTATUS`, t1.`FOLLOWUPBY`, t1.`FOLLOWUPTASKCREATED`, t1.`IMPORTSEQUENCENUMBER`, t1.`INCIDENTID`, t1.`INCIDENTSTAGECODE`, t1.`INFLUENCESCORE`, t1.`KBARTICLEID`, t1.`LASTONHOLDTIME`, t1.`MASTERID`, t1.`MASTERNAME`, t1.`MERGED`, t1.`MESSAGETYPECODE`, t1.`NUMBEROFCHILDINCIDENTS`, t1.`ONHOLDTIME`, t1.`OVERRIDDENCREATEDON`, t1.`OWNERID`, t1.`OWNERNAME`, t1.`OWNERTYPE`, t1.`PARENTCASEID`, t1.`PARENTCASENAME`, t1.`PRIMARYCONTACTID`, t1.`PRIMARYCONTACTNAME`, t1.`PRIORITYCODE`, t1.`PROCESSID`, t1.`PRODUCTID`, t1.`PRODUCTNAME`, t1.`PRODUCTSERIALNUMBER`, t1.`RESOLVEBY`, t1.`RESOLVEBYKPIID`, t1.`RESOLVEBYKPINAME`, t1.`RESOLVEBYSLASTATUS`, t1.`RESPONSEBY`, t1.`RESPONSIBLECONTACTID`, t1.`RESPONSIBLECONTACTNAME`, t1.`ROUTECASE`, t1.`SENTIMENTVALUE`, t1.`SERVICESTAGE`, t1.`SEVERITYCODE`, t1.`SLAID`, t1.`SLANAME`, t1.`SOCIALPROFILEID`, t1.`STAGEID`, t1.`STATECODE`, t1.`STATUSCODE`, t1.`SUBJECTID`, t1.`SUBJECTNAME`, t1.`TICKETNUMBER`, t1.`TIMEZONERULEVERSIONNUMBER`, t1.`TITLE`, t1.`TRANSACTIONCURRENCYID`, t1.`TRANSACTIONCURRENCYNAME`, t1.`TRAVERSEDPATH`, t1.`UPDATEDATE`, t1.`UPDATEMAN`, t1.`UTCCONVERSIONTIMEZONECODE`, t1.`VERSIONNUMBER` FROM `INCIDENT` t1
......
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